Last updated: April 25, 2026
My Bill Pay Online ("we," "us," "our") is an authorized independent third-party billing and payment service provider. We are not your telecom, insurance, or utility provider. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.
When you call our service line or use our website, we may collect the following information: your name, phone number, account number with your service provider, payment information (processed through PCI-compliant systems), call recordings for quality assurance, and basic browsing data (IP address, browser type, pages visited).
We use your information to: process bill payments on your behalf, provide billing and account support, improve our services and customer experience, comply with legal and regulatory requirements, and communicate with you about your transaction.
We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing, secure data storage with access controls, and regular security audits. We do not store your full credit card or bank account numbers after payment processing is complete.
We do not sell, trade, or rent your personal information to third parties. We may share information with: payment processors to complete your transaction, your service provider as necessary to apply your payment, and law enforcement if required by law.
Our website uses minimal cookies for basic site functionality and analytics. We do not use cookies for advertising tracking or cross-site profiling.
You have the right to: request access to the personal data we hold about you, request correction or deletion of your data, opt out of any marketing communications, and contact us with any privacy concerns.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or our data practices, please call us at (888) 350 6345 or email us at privacy@mybillpayonline.online.